Legal
Privacy Policy
Last Updated: June 25, 2026
Welcome to Connectiify ("Connectiify," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use our website, applications, APIs, and services (collectively, the "Service").
Connectiify is an AI-powered automation platform that helps businesses automate conversations on Instagram and WhatsApp, capture leads, manage workflows, and improve customer engagement.
By using Connectiify, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When you create an account or use the Service, we may collect:
- Full name
- Email address
- Phone number
- Business name
- Company information
- Billing and subscription details
- Login credentials
- Google account information (when signing in with Google)
- Profile photo (if provided through Google Sign-In)
- Customer support communications
- User preferences
- Workflow and automation configurations
1.2 Information from Meta Platforms
If you connect Instagram, Facebook, or WhatsApp Business accounts, we may access information permitted by Meta through its APIs, including:
- Instagram Business Account ID
- Facebook Page information
- WhatsApp Business Account information
- Public profile information
- Usernames
- Direct Messages sent to your business
- Comments on your Instagram posts
- Conversation metadata
- Message timestamps
- Automation triggers
- Connected Pages
- Business account permissions
- Webhook events required for automation
We only access the information necessary to provide requested features.
We do not access personal information beyond the permissions you authorize.
1.3 Google Sign-In Information
When you choose Sign in with Google, we may collect:
- Name
- Email address
- Google Account ID
- Profile picture
- Authentication token
We use this information solely to authenticate your account and personalize your experience.
We do not access your Gmail, Google Drive, Calendar, or any other Google services unless you explicitly authorize additional permissions.
1.4 Automatically Collected Information
When you use Connectiify, we automatically collect certain technical information, including:
- IP address
- Browser type
- Operating system
- Device information
- Language preferences
- Pages visited
- Session duration
- Referral URLs
- Crash reports
- Log files
- Usage statistics
1.5 Cookies and Similar Technologies
We use cookies, local storage, pixels, and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve platform performance
- Secure user sessions
- Measure marketing performance
- Analyze website traffic
- Personalize your experience
2. Analytics and Tracking Technologies
To improve our platform and marketing efforts, we may use:
- Google Analytics 4 (GA4)
- Google Tag Manager
- Meta Pixel
- Meta Conversions API
- Cookies
- Browser storage technologies
- Performance monitoring tools
- Error logging services
These technologies help us understand how visitors interact with our website, improve user experience, and measure advertising effectiveness.
You may disable cookies through your browser settings; however, certain features of the Service may not function properly.
3. How We Use Your Information
We use information we collect to:
- Provide and maintain the Service
- Authenticate users
- Enable Google Sign-In
- Enable Instagram and WhatsApp automation
- Respond to Instagram comments and direct messages
- Send automated WhatsApp messages
- Build AI workflows
- Manage contacts and conversations
- Improve AI-generated responses
- Detect abuse and fraudulent activity
- Process subscriptions and payments
- Communicate product updates
- Respond to customer support requests
- Comply with legal obligations
- Improve platform security
- Analyze usage trends
- Develop new features
4. AI Features
Connectiify uses artificial intelligence to assist users with automation, including:
- AI-generated replies
- Suggested responses
- Workflow recommendations
- Conversation analysis
- Automation optimization
- Lead qualification assistance
AI-generated content may not always be accurate.
Users remain fully responsible for reviewing, approving, and monitoring automated messages before and during deployment.
5. Legal Basis for Processing
Where required by applicable law (including the GDPR), we process personal information based on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection against fraud and abuse
6. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties only when necessary to operate the Service, including:
- Cloud hosting providers
- Payment processors
- Authentication providers (such as Google)
- Analytics providers
- Meta Platforms
- WhatsApp Business Platform
- Customer support software
- Infrastructure and security providers
We may also disclose information when required by law, to respond to valid legal requests, to protect our legal rights, or during mergers, acquisitions, or business transfers.
All service providers are contractually required to safeguard your information.
7. Meta Platform Compliance
Connectiify uses Meta APIs in accordance with the Meta Platform Terms and Developer Policies.
We do not:
- Use Meta data for unauthorized purposes
- Sell Meta user data
- Share Meta data unlawfully
- Access information beyond granted permissions
- Circumvent Meta security measures
- Retain unnecessary message content
Users are responsible for ensuring that their automations comply with Meta's policies and applicable laws.
8. Data Retention
We retain information only for as long as necessary to:
- Operate the Service
- Maintain user accounts
- Provide customer support
- Resolve disputes
- Enforce agreements
- Meet legal obligations
When information is no longer required, it is securely deleted or anonymized.
9. Data Security
We implement industry-standard security measures including:
- HTTPS encryption
- TLS-secured communications
- Encrypted authentication tokens
- Secure cloud infrastructure
- Access controls
- Least-privilege access
- Monitoring and logging
- Security updates
- Backup systems
Although we strive to protect your information, no method of electronic storage or transmission is completely secure.
10. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
We will respond to applicable requests within the time required by law.
11. Third-Party Services
Connectiify integrates with third-party services including:
- Meta Platforms
- WhatsApp Business Platform
- Google Analytics
- Google Tag Manager
- Payment providers
- Cloud hosting providers
- Email providers
These services maintain their own privacy policies, and your interactions with them may also be governed by their respective terms.
12. Children's Privacy
Connectiify is not intended for individuals under the age of 13, or the minimum legal age required in your jurisdiction.
We do not knowingly collect information from children.
If we become aware that such information has been collected, we will promptly delete it.
13. International Data Transfers
Your information may be processed and stored in countries outside your own.
Where required, we implement appropriate safeguards for international transfers in accordance with applicable data protection laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised "Last Updated" date.
Your continued use of Connectiify after changes become effective constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Connectiify Support
Email: connectiify.com@gmail.com
Website: https://connectiify.com
16. Data Deletion Requests
Users may request deletion of information associated with their Connectiify account, including Instagram, Facebook, and WhatsApp integrations.
Upon verification of the request, we will delete or anonymize applicable personal information within a reasonable period unless retention is required by law or necessary for legitimate business purposes.
To request deletion, contact: connectiify.com@gmail.com
17. Your Choices
You may:
- Disconnect Meta accounts at any time
- Remove WhatsApp integrations
- Revoke Google Sign-In access
- Update your account information
- Delete your account
- Disable cookies through your browser
- Unsubscribe from marketing emails using the unsubscribe link included in those communications
Some platform functionality may be limited after certain permissions are revoked.